LETTERS, SMALL PACKAGES, PRINTED MATTER, ITEMS FOR BLIND AND PARTIALLY SIGHTED PERSONS
Letter post items are:
- An item of correspondence (a letter and/or a postcard) is a postal item that contains a written message on any physical medium that must be carried and delivered to the address indicated by the sender on the item.
- A printed matter is a postal item containing newspapers, periodicals, books, catalogues, reproductions on paper used in printing, with a sender's and recipient's address written on the item.
- A small package is a postal item that contains objects with or without commercial value.
- Items for blind and partially sighted persons are embossed letters and clichés, sound recordings and special paper sent by and/or to blind and partially sighted persons or officially recognized institutes for the blind and partially sighted and shaped with the regulated insignia.
- Letter post items are domestic (for the country) and international (sent to another country).
- Items have to be addressed accurately and clearly, and all requirements as to ensuring the correct identification of the recipient have to be met.
Dimensions of letter post items:
A mandatory requirement as for the submitted items is that the packaging should correspond to the weight and contents of the item.
Items containing goods are accepted open for the purpose of checking the contents.
The acceptance of international items is subject to all customs control and customs clearance regulations, as well as the requirements for prohibited articles and articles accepted under certain conditions.
When posting international items, it must be considered that they cannot contain objects or substances prohibited for insertion in postal items.
Customs control and customs clearance of international items are carried out under the Customs Act and the regulations for its implementation.
Method of addressing postal items
Domestic postal items and money transfers are addressed in the Cyrillic alphabet, and international postal items – in Latin letters and Arabic numerals.
In the bottom right corner of the item, the details of the recipient of the item are entered:
- name, surname and family;
- address - street, number, block, entrance, floor, appartment;
- region;
- postal code and name of the settlement, and for international items the name of the country.
In the upper left corner or in the upper part of the reverse side of the item (except for parcels) the data of the sender of the item is entered:
- name, surname and family;
- address - street, number, block, entrance, floor, appartment;
- region;
- postal code and name of the settlement, and for international items the name of the country.
In addition to the above, clients may address postal items and postal money transfers:
- Poste restante/On demand - at the post office (PO) of delivery, indicating the name of the recipient
- To a subscription mailbox - by indicating the recipient's name and the number of the mailbox in the post office of delivery.
Examples of correctly addressed correspondence | |
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Poste restante/On demand | Between private subscribers |
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Between business partners | To a subscription mailbox |
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Prohibitions
NOT EVERYTHING CAN BE SENT BY POST! Some goods cannot be sent by post. Others can only be sent under certain conditions.
Please note that you as a sender are responsible for the contents of your postal items! Bulgarian Posts Plc does not assume any liability for damages or confiscation by the customs or the security services authorities!
Dear customers,
In order to comply with the general safety requirements and country-specific legislation, certain restrictions have been imposed on goods and substances that you can or cannot send in a postal item. Please read the information below to find out what you are allowed to send in an international item. Please note that you are responsible for restricted or prohibited substances and goods inserted in your postal items. The requirements below cover all international postal services provided by Bulgarian Posts Plc for sending postal items.
In order to comply with aviation safety regulations:
ATTENTION!
Please note that you as a sender are responsible for the contents of your postal items!
Bulgarian Posts Plc does not assume any liability for damages or confiscation by the customs or the security services authorities!
If for any reason your item is confiscated or detained by the customs or security services authorities, you will lose your right to compensation!
Attach an invoice
In the case of commercial items, make sure that you attach an invoice. This can be easily done by using special self-adhesive envelopes, which can be attached to the item. In most cases, attaching an invoice will prevent your item from being opened by customs officials /for deliveries outside the European Union/.
Addressing
To avoid unnecessary delays, please make sure that your item is addressed correctly.
Please add the recipient's phone number and/or email address when addressing your postal item. This will allow the local postal operator (in some countries) to contact the recipient more quickly.
FREQUENTLY ASKED QUESTIONS
Prices
The prices of the services within the scope of the universal postal service are exempt from VAT in connection with the requirements of the Value Added Tax Act, as of 1 January 2007.
Templates and forms
For completion with the option to save and print:
Customs declaration CN22 - PDF format or Word format.
The declaration is completed in one copy and is attached to the item.
Advice of delivery Form 243 - Excel format or Word format.
A single power of attorney to deliver a postal item Word.
Application for an inquiry regarding items sent/received Word.
Application for withdrawal or redirection of an item Word.
Template:
